Frequently Asked Questions – Big Dogs Graphic
Welcome to the Big Dogs Graphic FAQ. We have gathered the most common questions to help you learn more about our products, our brand, and how we operate. If you cannot find an answer here, please feel free to reach out through the contact options on our website.
About Big Dogs Graphic
What is Big Dogs Graphic?
Big Dogs Graphic is an independent online store dedicated to celebrating the bold, humorous, and oversized graphic designs that made the original Big Dogs Graphic brand a cult favorite. We offer a curated selection of vintage‑inspired apparel, accessories, and new takes on classic dog‑themed graphics.
Are you the original Big Dogs Graphic company?
No, we are not the original manufacturer. Big Dogs Graphic is a separate, fan‑owned business that honors the legacy of Big Dogs Graphic by keeping its playful spirit alive. We sell authentic vintage pieces (clearly marked) as well as new products printed with high‑quality, authorized‑style graphics.
Where are your products made?
We work with trusted printing and manufacturing partners who share our commitment to quality and comfort. Most of our garments are sourced from responsible suppliers, and all printing is done with durable, eco‑friendly inks.
Orders & Payment
How do I place an order?
Simply browse bigdogsgraphic.com, select the items you like, choose your size and color (if available), and click “Add to Cart.” When you are ready, proceed to checkout, provide the necessary information, and complete your purchase using one of our accepted payment methods.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover), as well as digital payment options such as PayPal, Apple Pay, and Google Pay. All transactions are securely processed.
Can I change or cancel my order after placing it?
We begin processing orders quickly, so if you need to change or cancel, please contact us as soon as possible through the form on our website. We will do our best to accommodate your request, but we cannot guarantee changes once the order has entered the production stage.
Do I need an account to buy?
No, you can check out as a guest. However, creating an account allows you to save your shipping details, track orders, and view your purchase history.
Products & Sizing
Are your products original vintage Big Dogs Graphic items?
Some are. We clearly label any authentic vintage product in its description. Most of our offerings are new garments printed with classic or inspired designs, using high‑quality materials that match the comfort and durability of the original Big Dogs Graphic apparel.
How do I find the right size?
Each product page includes a size chart. We recommend measuring a similar garment you already own and comparing it to our chart. If you are between sizes, we usually suggest sizing up for a relaxed, comfortable fit.
What if an item is out of stock?
We regularly restock popular designs. You can sign up for “back in stock” notifications on the product page, and we will email you (without storing your address for any other purpose) when the item becomes available again.
Returns & Exchanges (General)
What is your return policy?
We want you to love your Big Dogs Graphic purchase. If something is not right, you may request a return or exchange within a reasonable period from the delivery date. Items must be unused, in original condition, with all tags attached. Final sale items are not eligible.
How do I start a return or exchange?
Log into your account on bigdogsgraphic.com, go to your order history, and select the item you wish to return. Follow the instructions provided. You will receive a return label and clear steps to follow. For guest checkouts, please use the “Contact Us” form on our website.
Do you offer refunds?
Once we receive and inspect your return, we will issue a refund to your original payment method. Exchanges are processed after the original item is received.
Shipping (General Information)
Where do you ship?
We currently ship to addresses within the United States, including Alaska, Hawaii, and Puerto Rico. We do not ship to P.O. Boxes for certain destinations.
How long does processing take?
Orders are processed on business days. Graphic‑related items and printed‑to‑order products require additional handling time. You will receive a confirmation email with tracking information once your order ships.
Can I track my order?
Yes. After your order ships, we will send you a tracking number via email. You can also view the status in your account dashboard.
What if my package is lost or damaged?
We take care in packaging every order. If your package arrives damaged or is lost in transit, please contact us immediately through our website. We offer optional delivery insurance at checkout – if you purchase it, the insurance provider will handle claims quickly. If you decline insurance, we will still work with you to resolve issues, but our liability is limited.
Privacy & Security
Is my personal information safe?
Absolutely. We use industry‑standard encryption and security measures. We never sell your personal data. For full details, please read our Privacy Policy at bigdogsgraphic.com/pages/privacy-policy.
Do you use cookies?
Yes, we use cookies to improve your browsing experience, remember your cart, and analyze site traffic. You can disable cookies in your browser settings, but some site features may not work properly.
Still Have Questions?
We are here to help. Please visit our website and use the contact form – we typically reply within one business day. Thank you for choosing Big Dogs Graphic. Stay bold, stay playful.